How do we start?
Choose a service and leave one contact and a brief description. We will reply during business hours and agree the scope.
Which prices apply?
Prices appear in the service tables. Availability, scope, timing, licences and final cost are confirmed before ordering. An enquiry budget is not a service price.
Can you migrate a website?
We first back up and test the site in the new environment, then agree the DNS cutover. Credentials use a separate secure handover.
Does the chat work without AI?
Yes. Reference answers and short service links are available locally. AI requires a separate choice and falls back to reference answers if unavailable.
Can I send documents and passwords?
Do not send passwords, payment details, identity documents or third-party material through the chat or public form. We will agree a secure handover after the brief.
From the existing knowledge base
FAQ - frequently asked questions
How soon will my account and domain be operational?
Your account (ftp, shell, pop3) will be available for updating content a few hours after you provide proof of payment. Your domain will be registered or transferred to our hosting within 48 hours.
What network connection do you have?
10 Gb/sek to m9, 340 mB/sek to the West (telia, sprint, rostelecom)
What servers do you use?
Certified servers with 2 processors from leading global brands
What is the utilization of your network connections and processors?
At peak times, network utilization is no more than 5%, and server load shown in top does not exceed 1%
What operating system do you use?
Our servers use three operating systems, depending on their purpose: Open BSD, Linux RedHat and FreeBSD. Web servers are Apache or thttpd.
How can I manage my websites' content?
Through the website control panel - see demo
How can I protect my mailboxes from SPAM and viruses?
You can configure deletion of SPAM and suspicious mail through the website control panel.
Our mail servers also filter mail servers used by the most persistent spammers.
What are the paths to the home directory, Perl and sendmail?
/usr/home/login/public_html/ , /usr/bin/perl , /usr/sbin/sendmail
Do you accept credit cards?
In addition to conventional payment methods (company invoice, Sberbank, cash or transfer from another bank), we accept VISA and MasterCard/EuroCard credit cards. Details here
Do you accept WebMoney and other electronic payment methods?
Yes. Transfer the required payment amount in WMZ to our wallet - Z643062796761 - and notify us of the payment amount and purpose at
admin@af.ru. In addition to credit cards and WMZ, we accept almost any form of electronic money (e-port, yandex-money, e-gold, pay-cash, paymer, UAH money, cyphermint, WME) through the ROBOXchange electronic exchange service. See more details in the payment section
How many third-level domains can I create?
Unlimited under all registered service plans. Simply create a directory named after the domain, such as your_domain_name.ru (*com, *.net, *.org, *.other zone), inside the public_html directory.
What can I use to upload files to a virtual server?
Through the website control panel or any FTP client:
There are many programs for this purpose. The most popular are CuteFTP, FAR and Bullet Proof FTP.
When using any FTP client, you need to know three things:
1. Domain name or IP address
2. Username (login)
3. Password (password)
How do I administer databases?
Through phpMyAdmin in the website control panel
Is the WAP protocol supported?
Yes. To enable it under any service plan, simply add the following to .htaccess
DirectoryIndex index.wml
AddType text/vnd.wap.wml wml
AddType application/vnd.wap.wmlc wmlc
AddType text/vnd.wap.wmlscript wmls
AddType application/vnd.wap.wmlscriptc wmlsc
AddType image/vnd.wap.wbmp wbmp
Which server-side programming systems support MySQL?
C, php, Perl.
Where can I read the MySQL documentation?
http://www.mysql.com/documentation/
A PHP script does not work
Check the following:
Files must have the .php3 extension (or simply .php) for php3; .php4 files are processed by php4
PHP files cannot also contain SSI.
The file must have rwxr-x-r-x permissions (chmod 755)
The file must belong to the user of this website.
What are .htaccess and .htpasswd files?
These files allow you to configure the Apache web server for each individual virtual server. The .htaccess file lets you set many useful options for serving files to clients. The .htpasswd file stores server usernames and passwords. Its data is used to restrict directory access. You can edit .htaccess manually by changing, creating or deleting any permitted settings. For details of the parameters you can set in this file, see the other server configuration questions.
What does unlimited traffic mean?
Unlimited incoming and outgoing Russian traffic and unlimited outgoing Western traffic. Customers with large amounts of incoming Western traffic (major portals with thousands of visitors per day) may occasionally be offered individual service plans.
How do I password-protect a directory?
Find the relevant link in the website control panel, select the required directory and set a password.
How do I configure SSI?
To configure SSI to your requirements, edit the .htaccess file. In general, add a line like this:
AddType text/x-server-parsed-html .html .htm
Specify the extensions of the files in which SSI should work.
How do I set up a 404, 500 or other error page?
An error page opens when a server error occurs. For example, when a nonexistent file is requested (404 File not found), or when there is an internal server error (500 Internal server error). You can replace the standard error pages with your own. This is easy to do using the .htaccess configuration file. Follow these steps:
1. Create a new file named ".htaccess" (or edit an existing one)
2. Add the following lines:
ErrorDocument 404 http://www.you_domain.ru/err404.html
ErrorDocument 500 http://www.you_domain.ru/err500.html
The number after the ErrorDocument directive is the error code; the address is the absolute address of the page on your server that opens when this error occurs. You can, of course, give it any name.
3. Copy the file to the directory on the server for which you want to set the pages.
Please note that .htaccess can differ between directories. For example, if you copy it to the "images" folder, it will apply only to that folder and its subfolders (unless they contain their own .htaccess files).
What is the server's index filename, and how can I change it?
The index file is displayed when a path is specified without a filename, for example http://www.your_domain.ru/dir/. The default index filenames are:
index.htm index.html index.shtml index.php index.phtml
The server checks files in order of priority: if there is no index.htm file, it looks for index.html, and so on. To change this setting for the entire server or an individual directory, use .htaccess. For example, to use main.html,index.php,index.shtml as index pages, add this line to .htaccess:
DirectoryIndex main.html index.php index.shtml
The same rule applies here as when setting error pages: .htaccess can differ between directories.
How does Cyrillic encoding conversion work?
We have Russian Apache installed, so Cyrillic character encoding is converted automatically. The server detects the visitor's operating system and provides the correct encoding (for Unix: koi8-r; for Windows: Windows-1251). You can also control these settings by configuring different server ports for different encodings. To configure these options and use automatic encoding conversion, we recommend visiting the Russian Apache project website - http://apache.lexa.ru.